The Lecture

[magazine]
Volume-Issue: 
2007-09
Article Summary: 

Whether you're being admonished for having more than ten items in the express lane at the supermarket or you are telling off a tester for missing a bug, at some point we've all been on the giving and on the receiving end of The Lecture. We're all human and fallible. Isn't there a more effective (and mature) way to communicate when a problem arises?