Are You Listening?

[magazine]
Volume-Issue: 
2003-01
Article Summary: 

Chances are you won't be able to deliver on everything your customer wants. Asking good questions at the beginning of a project can help you determine where your customer wants to go. Although you may not be able to give them everything they want, if you are able to deliver the top ten things on a list of fifty items you've still delivered value. Keeping the lines of communication open is essential to helping you achieve your project goal.