StickyLetter: The Newsletter for Software Professionals Who Care About Quality


 20 August 2008
 
 
 In This Issue:


What's Happening at StickyMinds.com?

NewsCenter

Quote of the Day

Content Pointers

PowerPass Pointer

Our Take

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StickyLetter Archive

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article credits
Naomi Karten
Payson Hall
Karl Wiegers
Pete McBreen

StickyMinds.com: Brain Food for Building Better Software
Better Software Magazine

Rally Software

What's Happening at StickyMinds.com?

Check out the latest Web seminar brought to you by StickyMinds.com and Better Software magazine:

Collaborating for SOA Quality: Managing Complexity and Change in the Lifecycle for Distributed Teams
* Sponsored by Cognizant *
John Michelsen and Ramasubramanian G. will both discuss the best practices for ensuring SOA quality with a globally distributed IT team for today's complex development, testing, and support needs. You'll also learn how to build agility and resilience through distributed SOA testing teams, best practices for testing and validation collaboration on SOA initiatives for delivering reliable business results, and methods for SOA validation and virtualization to overcome interdependencies in SOA projects. Join us Tuesday, August 26, at 11 a.m. ET.
http://www.sqe.com/go?WS082608SL

Register and attend this Web seminar to be automatically entered into our drawing for a StickyMinds.com PowerPass membership.


Ten Steps to Better Requirements Management
Requirements definition and management is recognized as a necessary step in the delivery of successful systems and software projects; the discipline is also required by standards, regulations, and quality improvement initiatives like CMMI®. Organizations need to effectively define and manage requirements to ensure they are meeting the needs of the customer, while proving compliance and staying on schedule and within budget. Requirements definition and management is an activity that can deliver a high, fast return on investment. Click on the link to learn more-->
http://www.stickyminds.com/WPTelelogic  


Calling All Software Developers, Testers, and Managers
The 2008 Better Software magazine/StickyMinds.com Salary Survey is in full swing! Don’t miss your chance to contribute to the collective knowledge of industry salaries and employment trends. Follow the link that best describes your employment level, answer a few questions, and enter to win a $50 Best Buy gift certificate! The results will appear in the December 2008 issue of Better Software magazine.

Staff Level: www.stickyminds.com/2008salarysurveystaff
Management Level: www.stickyminds.com/2008salarysurveymanagement
Director Level: www.stickyminds.com/2008salarysurveydirector


Software Quality Engineering

NewsCenter

Read our list of the latest news about all things related to software development and defects that made the headlines. .... more
Quote of the Day

"Technical people respond to questions in three ways: It is technically impossible (meaning: I don't feel like doing it); It depends (meaning: abandon all hope of a useful answer); The data bits are flexed through a collectimizer which strips the flow-gate arrays into virtual message elements (meaning: I don't know)."
~Dilbert

Content Pointers

Receptiveness to Change
by Naomi Karten

When companies experience technological or organizational change, the people affected may feel like they're on a runaway rollercoaster. During these turbulent experiences, people may react in a multitude of different ways, some of which differ from their normal behavior. Being aware of the likelihood of these reactions to change is a key step in managing change effectively. In this week's column, Naomi Karten offers insight into the experience of change.


Tending Communication Paths
by Payson Hall

Unfortunately, distrust is common in the relationship between managers and employees. But it doesn't have to be. Taking the time to keep your communication path "weed free" by finding time for one-on-one communication, being open and honest, and listening to your team members' input will cultivate an open, honest, and trusting culture within your team.


When Requirements Collide
by Karl Wiegers
Could it be that not every set of business requirements has the customer's best interest in mind? Karl Wiegers had always believed that implemented software functionality should enable users to accomplish their goals and help the business achieve its objectives. But a recent experience with a less-than-helpful parking meter system suggested to him that conflicts sometimes might exist between business and user requirements.



Podcast series presents ...
Check out the latest StickyMinds Soundbyte in which Francesca Matteu talks to Naomi Karten about how people respond to change differently and how to help these people transition through change as a team. Then Francesca discusses what to expect in Michele Sliger's upcoming column. http://www.stickyminds.com/Podcasts/Podcasts.asp



Agile Development Practices Conference 2008
November 10-14, 2008 | Shingle Creek Resort | Orlando, Florida 
Learn the latest in agile methods, technologies, tools, and leadership principles from thought leaders who deliver inspiring keynote presentations, in-depth tutorials, and a wide range of conference classes. Network with your peers during informal gatherings and discuss your challenges with experts in agile practices.
 * Register Early and SAVE $200! *
http://www.sqe.com/go?ADP08SL

PowerPass Pointer

The Myth of Risk Management
by Pete McBreen

Risk management is an illusion. We must recognize that software projects are inherently risky and admit to ourselves that it's not the known problems that are going to cause our projects to fail. It's the risks that are unmentionable, uncontrollable, unquantifiable, or unknown that make projects crash and burn.
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CCA

Our Take


Your Takes

Over the years that I've been writing Our Takes for the StickyLetter, I've receive many responses from readers such as yourself commenting on the stories and life lessons I've shared. I've saved every single response and would like to share a few with you in this issue. 

Response to "Timer Set, Go!", published January 16, 2008:
I just read your most recent article and enjoyed the analogy with cooking. We also have a timer in our kitchen that we use to keep us on track. At work we have test cycles that run for a set time; otherwise we would be tempted to keep testing indefinitely. Those cycles keep us on track with the big picture.

Mike Pullman

Response to "Natural Progression," published September 19, 2007:
"I have been wound to the breaking point recently with too many tasks with imminent deadlines. One of my tasks is the testing of a new software application, which my attendance at your STAREAST conference geared and charged me up for. But my time and attention has been continually pulled away by other 'pressing' work that my manager has assigned me to do.

I had gathered about 150 bugs that I published in a Problem Log a few weeks ago. Many of these the developers had resolved and wished to see 'closed' on the Problem Log, but making the time to test these fixes has been impossible. Yesterday one of the developers, perhaps a little bit frustrated but also very kindly, came in and sat down with me to walk through the bugs assigned to him. With him at my side, we were able to walk through and close most of his 'open' bugs. I couldn't thank him enough! Sometimes we just need a person like him at our side to make some progress and get us through the stress of the moment."

Jerry M. Esterheld

Response to "'Tis the Season of Giving and Receiving," published December 20, 2006:
"One Christmas when my daughter was about eight years old, she had saved up her allowance to get me a gift. She was a little short on money for it, and I had found her crying on her bed with all these quarters, dimes, and nickels all over. I asked her what was wrong and she said she didn't have enough money to buy a gift for someone she really wanted to get (I didn't know it was mine). I asked her how much more she needed and told her I would give her an advance on her allowance. She smiled, gave me a big hug, and went shopping with mom.
 
Christmas time came and I had totally forgotten about it until we started to open presents. Here I found a present from her to me. I looked at it and then at her and she had the biggest smile on her face. So I opened it carefully and found a bottle of aftershave. Now this is a nice gift, but, you see, I have a full beard and only trim the beard. I haven't used aftershave in years. I was kind of baffled on what I was going to do with it.
 
I said, 'Thank you honey, but where is daddy going to put it on?'
 
She then preceded to climb in my lap, took the bottle from my hands, opened it, and said, 'Right here, daddy.' With that she put some on her little hand and put some behind my ears and down the side of my neck. She said 'That way when you pick me up and carry me I can rest my head on your shoulder and smell my gift to you.'
 
With tears in my eyes, I gave her a great big hug and told her it was the best present I have ever gotten."
 
Chuck Pearson

These are just three of many wonderful responses I've received. I chose these three because the message contains a good lesson or it is simply a favorite of mine. I wish I could republish everyone's responses, but due to limited space, I'll just have to settle for publishing your special stories in a later issue. For all who've written me in the past, I want to thank you and let you know that I appreciate the effort and time you put into writing your letter.

It's so interesting to use this eNewsletter to share my stories and learn about your lives in return. I've learned so much about you and what matters most in your lives. This brings me to an interesting point ... even though I started this Our Take without a lesson, there is one to learn: Take some time to get to know your coworkers and other people in your life. I promise that you'll soon come across an interesting story or a connection you had no idea previously existed. Once you make that connection with someone, time spent with this person will have more meaning than before.

Until next time ... live well, learn more about each other, and build better software.

Francesca Matteu
fmatteu@sqe.com


For more articles on time and project management, software development, and testing, peruse the StickyLetter archive.

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StickyLetter is an extension of www.StickyMinds.com and Better Software magazine — and a reminder that your "online resource for building better software" is just a click away at StickyMinds.com.