StickyLetter - The newsletter for software professionals who care about quality
StickyLetter - The newsletter for software professionals who care about quality
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July 1, 2009

What's Happening at StickyMinds.com

Content Pointers

Multimedia Spotlight

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Our Take

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Article Credits

Dale Perry

Johanna Rothman
Michele Sliger
Patrick Bailey

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Quote of the Day

“Good manners sometimes means simply putting up with other people's bad manners.”
~ H. Jackson Brown, Jr.


What's Happening at StickyMinds.com

Web Seminar
Successful Agile Planning: An Iteration How-to
Sponsored by Rally
Speaker Ken Clyne will discuss techniques for agile iterations such as writing user stories and estimating, effective iteration planning, and more! If your team is leaving behind the pains of traditional development practices to scale an agile adoption, you won't want to miss this Web seminar! Join us Tuesday, July 14, at 2 p.m. ET.

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White Paper

Case Study: Ensuring Quality of Outsourced Java Development
Sponsored by Agitar
One of the world’s top fifty banks has adopted AgitarOne technology for delivering generated unit tests for their Java software development. The bank services millions of customers and is a leading provider of current accounts, savings, personal loans, credit cards, mortgages, etc. AgitarOne was able to substantially reduce the cost of software development and significantly improve the software quality process.
Content Pointers

Understanding Software Performance Testing: Part 4
by Dale Perry
Most people don't fully understand the complexities and scope of a software performance test. Too often performance testing is assessed in the same manner as functional testing and, as a result, fails miserably. In the final installment of this four-part series Dale examines what it takes to properly plan, analyze, design, and implement a basic performance test. This is not a discussion of advanced performance techniques or analytical methods; these are the basic problems that must be addressed in software performance testing.

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Does Exploratory Testing Have a Place on Agile Teams?
by Johanna Rothman
Exploratory testing—questioning and learning about the product as you design and execute tests rather than slavishly following predefined scripts—makes sense for many projects. But does it make sense for agile projects? In this column, Johanna Rothman examines how exploratory testing might work on an agile project.


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Sixty Steps in the Right Direction
by Michele Sliger
Michele Sliger uses a simple exercise to exemplify the changes self-organized teams cause in any company, especially with the project manager. In this column, Michele explains how to conduct this exercise and how to review and use the results to improve work relationships and communication. Above all, this exercise should help your whole organization understand how everyone's knowledge of a project's initiatives and goals affects the project's success.

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The Latest from our Multimedia Files
Buccaneer Scholar James Bach at STAREAST 2009
In this video from STAREAST 2009, tester and author James Bach talks about the context-driven school of software testing, his latest book, and how both the history of ideas and the discovery of oxygen can be connected to software testing.

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STARWEST 2009 - Software Testing Analysis & Review Conference
Attend the Greatest Software Testing Conference on Earth!
October 5 - 9, 2009 | Disneyland Hotel | Anaheim, California
Mark your calendar now for STARWEST 2009. Why attend the world’s largest software testing conference? With various top-notch educational and networking opportunities, we are sure to meet your testing needs. If you only have the opportunity to attend one conference this year, why not attend the biggest, best, and broadest in testing? Join us at STARWEST 2009! * Register by July 13, 2009, and receive a $50 Amazon.com gift card! * http://www.sqe.com/STARWEST
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Go, Team!
by Patrick Bailey
Fed up with good-ol'-boy salesmen, a manufacturing mindset, and just-get-it-out-the-door directions? A little assertiveness, a few ounces of patience, a dash of charm, a lot of leadership, and some attitude adjustment by everyone might help. Read how one manager made the world a better place to work one small victory at a time.

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Our Take
Apple Danish with a Side of Meddle
I was shopping with my family this weekend at one of those giant warehouse stores—one of those places where you can get whatever you need—super-sized form—from mammoth flat screen TVs to one-hundred gallon vats of mayonnaise. We try very hard to stick to our list so we will actually save money and not fall victim to their true purpose that is to make us think we’re saving money while purchasing ninety pints of yogurt so that all but ten pints of it can rot. We’ve also joked that we always save the cost of at least one meal by hitting all the sample stations set out when we shop. And that is how I met an interesting character. We’ll call her “Pat,” mostly because it’s her actual name.

Pat was manning the orange juice and apple danish sample cart. A great suggestion for a family breakfast if you’re intentions are to weigh your children down with sugar and trans fats. Needless to say, Pat’s cart was mobbed. I took one danish sample and one juice sample off of her cart and handed them to my 3-year-old who was very excited to see a sample glazed in sugar and frosted to boot. I parked our cart off to the side and waited for my husband who was deciding between a forty-pound bag of coffee or a twenty-pound bag. In the meantime, the crowd around Pat’s cart dispersed and I can only guess that she got a little bored. As my daughter was swallowing her last bit of the gooey pastry, Pat looked at her, extended a crooked, wrinkled finger, and croaked, “You’re welcome young lady, which is what people say after YOU say thank you.”

Let me be the first to admit that I should have said thank you. Pleases and thank yous are important to me, so I see the point this lady was trying to make. It’s just how she chose to make it. Her beef was with me, not my daughter. And, in the mob of people pushing and shoving their way toward the danishes I was more concerned about moving quickly.

Regardless, if you know me and you’re reading this you’re thinking, “Uh oh, Pat, that was a bad choice.” I’ve never really been one to back down from a challenge. But being a parent is, at its core, a daily lesson in learning to pick your battles. So I stood there looking at this woman in a hairnet that was pointing, rudely and inappropriately, at my child and I thought about telling her what’s what. I thought about finding a manager. I thought about making a scene, but ultimately I decided it wasn’t worth it. I simply pushed my cart and moved on. I hope it made Pat feel better to admonish us, but between you and me, I think she would have felt even better had she decided to pick her battles. I know I did.

I find at work and at home that picking your battles is a great credo to live by. It’s a lot easier to let everything get to you than it is to make the decision to let something go. How has picking your battles helped you? Email me and let me know.

Until next time ... live well and build better software.

Holly Bourquin
hbourquin@sqe.com

For more articles on time and project management, software development, and testing, peruse the StickyLetter archive.

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