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Conference Material:
Applying Orthogonal Defect Classification Principles to Software Testing
By Suzanne Garner, Cisco Systems Inc

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Summary: Test escape analysis and corrective action tracking (TEACAT) is a method used to collect and utilize information about the causes of test escapes to prevent customer-found defects and improve internal test, development, and release processes. The TEACAT approach provides testers and test managers with the primary causes of defect escapes from the organizations into the field. Suzanne Garner takes you through the test escape analysis process at Cisco and shows you how test-specific ODC fields can be employed to provide customer focus to test process improvement activities, and ensure that test gaps are closed.



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About the Author Suzanne Garner has over twenty-five years of experience in the software engineering profession. This has included assignments as a software developer, software tester, software test manager and software process improvement engineer for Boeing, Honeywell, Motorola and Cisco, and as a Software Process Improvement and Software Test Consultant. Her project experience spans business and financial applications, very large-scale real time command and control systems, factory test equipment, avionics, satellite telecommunications, and internet equipment operating systems. Her interests center on software metrics, software test process improvement, project management and technology change management. Suzanne is an ASQ Certified Software Quality Engineer. 



 
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