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Home > Detail: Drawing Out the Facts
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|  | July 2007
Feature: Define, Design, Develop
Drawing Out the Facts
By Steven M. Smith
  
Summary:
A properly conducted discovery interview can lead to a wealth of information. Steven Smith explores some effective actions you can take before, during, and after the face-to-face interview to help you master the art of the interview process.
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About the Author Steven M. Smith is a management consultant who specializes in helping leaders of technical organizations delight customers, manage change, and strengthen teamwork. With more than three decades of experience as a thought leader in technical organizations, he shares his knowhow through his writing, consulting, and leadership of experiential workshops. He is a founder and host of the annual Amplifying Your Effectiveness (AYE) Conference (www.ayeconference.com), at which he leads experiential workshops. Steven can be reached at steve@stevenMsmith.com.
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