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Home > Detail: You Don’t Say
|  | Sep/Oct 2003 (Vol. 5, Issue 5)
Feature: Process & Techniques
You Don’t Say
By Lisa Crispin
  
Summary:
You've just developed and tested a system that meets each of the customer’s stated requirements. So why aren't they satisfied? Lisa Crispin shares her 5-step process for uncovering hidden assumptions and requirements so that everyone can have the happy ending they expected.
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About the Author Lisa Crispin has more than ten years of experience in testing and quality assurance and is currently a QA manager for an ecommerce firm. For more details on identifying hidden assumptions, writing acceptance tests, and other "up front" activities that will help improve planning and estimating, see Testing Extreme Programming, which Lisa co-wrote with Tip House, available at bookstores everywhere.
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