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Software Testing & QA Online Community > Detail: Quality Meets the CEO
|  | May/Jun 1999 (Vol. 1, Issue 3)
Feature: Management & Teams
Quality Meets the CEO
How to get Management buy-in
By Jeffery E. Payne
  
Summary:
Management and testers may not often speak the same language. This article takes an unvarnished look at the communication gap between quality advocates and management and offers ways to open a dialogue and gain credibility.
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About the Author Jeffery E. Payne is the President and CEO of Reliable Software Technologies. RST provides expert quality assurance consulting for Fortune 500 clients. Mr. Payne has led RST from an initial bootstrap operation to one of the 500 fastest-growing private companies in the country. He can be contacted directly at jepayn@rstcorp.com, or www.rstcorp.com.
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