Measuring & Managing Performance in Organizations
This book is an essential reference for all managers facing the multitude of issues involved in any measurement program. Developed from an award-winning doctoral thesis at Carnegie Mellon University, this is a lucid, captivating analysis of organizational performance measurement.
The book emphasizes the behavioral aspects of measurement situations. The focus is on people and how they react when they are part of organizational systems that are being measured.
Interviews enrich the text, conducted with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; and the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text--don't start without it!
User Comments
I have to admit that it took me so much time to understand what the author was trying to say. The main idea of setting up a measurement system is most interesting and the author might be a genius however, if you want to share your thoughts and wisdom with the rest of the world, you have to write your book in a user-friendly style and content. I encourage the author to issue another edition of this book but this time to write it for dummies (KISS – keep it stupid simple).