Beyond the Bug Battles

[presentation]
by
Bret Pettichord, Tivoli Systems
Summary: 

It is too easy to fall into fruitless battles over bugs. In many cases, the dispute really comes down to the fact that customers and developers have different ideas regarding what counts as a defect. Testers, on the other hand, are often stuck in the middle. The solution isn't to decide who's right but to find a way to acknowledge the different perspectives. In this presentation, learn two methods for increasing mutual understanding-helping testers and developers work together to create software of which they can be proud.

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