Most people are tired of being put on hold for an hour by technical support staff, only to be told, "Gosh, we've never heard of that problem before. There must be something wrong with your video card." This book shows you how to negotiate more effectively with a software publisher. It will help you with refunds, bug fixes, additional support, and sometimes, repayment for other losses caused by defective software. Additionally, if the software publisher won't play fair, the book arms you with the information you need to protect your legal rights as a software consumer.