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 CONFERENCE MATERIALS: Patterns for Improved Customer Interaction
Author(s): Linda Rising, Independent Consultant
Summary: With the emphasis on in-depth customer interaction during development, team members are being asked to take an active role in working with customers. This evolving role poses a big challenge for many who, in the past, rarely met "real" customers. Linda Rising presents patterns she has used successfully to help software professionals in their direct, face-to-face interactions with customers. These patterns describe solutions to common problems that occur again and again dealing with customers and users. The patterns Linda discusses have memorable names such as It's A Relationship—Not A Sale, Be Responsive, Show Personal Integrity, Build Trust, and Take Your Licks. Pattern names build a vocabulary that allows you and your development team to have meaningful conversations about—and to ultimately improve—customer relationships and the software you deliver.
- A vocabulary based on patterns to improve communication with customers
- Simple and powerful ways to improve your own personal interactions
- How to focus on what is best for both you and your customers
Conference: Better Software Conference & EXPO 2007
CONFERENCE MATERIALS: Patterns, Influence Strategies, and Stone Age Legacies
Author(s): Linda Rising, Specialist
Summary: Struggling to help your team or organization become more innovative? Have great ideas but can't seem to get them off the ground? We all try to influence others, whether we want to move our department to a better development method or suggest a Friday night movie for the family. We discover new ideas to take back to our workplace but then struggle to make something happen. How can we successfully influence change? From her latest book Fearless Change:
Patterns for Introducing New Ideas, Linda Rising will share stories of successful change agents including supporting research in social psychology—in particular, studies that focus on influence strategies. Even evolutionary biologists help shed light on why these patterns are so powerfully ingrained and hardwired in our brains that "You can take a person out of the Stone Age, but you can't take the Stone Age out of a person!" Although we can't change our DNA, we can use this information to help improve our organizations
Conference: Better Software Conference & EXPO 2006
MAGAZINE ARCHIVE: The Product Champion
Author(s): Linda Rising
Summary: Having a close relationship with the customer is always a good idea. But with that relationship comes risks. Most projects could use a knight in shining armor to protect their product's future. Discover how a product champion can help your organization stay focused on the customer without losing sight of the big picture.
Type of Article: Feature: Management & Teams
STQE Issue: May/Jun 2003 (Vol. 5 Issue 3)
MAGAZINE ARCHIVE: Agile Meetings
Author(s): Linda Rising
Summary: Does the thought of going to yet another meeting make your head spin? Read about how to increase your team's productivity by making your meetings short, frequent, and focused.
Type of Article: Feature: Management & Teams
STQE Issue: May/Jun 2002 (Vol. 4 Issue 3)
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