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Home > Detail: They Don’t Care About Quality
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They Don’t Care About Quality
By Kathy Iberle
  
Summary: People often act as if quality is a singular, shining goal to which all products aspire. This assumption, however, can lead to disappointment, frustration, and even the adoption of ill-fitting practices in an attempt to be quality minded. And since different businesses define quality in different ways, Kathy Iberle shows you how businesses with similar goals can be grouped together into categorized "practice cultures," and how they can effectively share quality-inducing practices. | | |
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View Content Detail:
• XDD6487filelistfilename1.pdf (34 Kb)
This paper was originally presented at the StarEast 2003 Conference.
About the Author
Kathy Iberle (http://www.kiberle.com) is a senior software quality engineer with eighteen years of experience at Hewlett-Packard. She also spent seven years studying chemistry and drawing lots of graphs the old-fashioned way.
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